Privacy Policy PDF Print E-mail
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Date of Last Update: 20 May 2018

ThatsMyFace Principles

We built ThatsMyFace to make it easy to share your photos with your friends and people around you. We understand you may not want everyone in the world to have the information you share on ThatsMyFace; that is why we give you control of your information

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ThatsMyFace's Privacy Policy

 

ThatsMyFace's Privacy Policy explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we will store, handle that data and keep it safe. We know that there is a lot of information here, but we want you to be fully informed about your rights under the GDPR or other related privacy laws and how ThatsMyFace, located at www.ThatsMyFace.com and its directly associated domains (collectively, "ThatsMyFace", "We", "Us", "Our", "Company"or "Website")  uses your data. 

Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.

By using or accessing ThatsMyFace, you are accepting the practices described in this Privacy Policy.

This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those websites. For example, if you post something on Facebook, Twitter, Instagram or YouTube, that information is governed by the privacy policies on those websites and is not governed by this Privacy Policy.

 

Explaining The Legal Basis We Rely On

There are a number of different reasons for which a company may collect and process your personal data, including:

1. Consent                          

In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters.

When collecting your personal data, we’ll always make clear to you, which data is necessary in connection with a particular service.

2. Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to one of our couriers.

3. Legal compliance

If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting ThatsMyFace to law enforcement.

4. Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your purchase history to send you or make available personalised offers. We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand or develop new products/services.

The Information We Collect

1. When you place an order with us, or interact with our website we may ask you for certain information and you may submit personal data to us (for example your name, phone number, postal address, email address, photos, contact and credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.

2. Some examples of how information may be collected by us:

2.1 Information you provide us: we receive and store information that you submit when using our website or that you provide us in any other way (for example by email or telephone). This information may be provided when ordering from us (via our website, instant messaging, email or by telephone); entering competitions; registering an account on our website; accessing your account; querying order status; engaging with us on social media or by submitting text/photo/video reviews of us and our products. This information may include your name, billing/delivery address, telephone number and images.

2.2 Information automatically provided: we receive, process and store certain information whenever you interact with our website. Like many websites, we use “cookies” (see the Cookies section below) and obtain certain information automatically when your web browser accesses our website. Information automatically received by us includes the IP address that your computer uses to connect to the internet; your computer, browser, operating system and internet connection details; purchase history; clickstream/path analysis of your journey through our website; and products you searched for. We may also use software tools to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks).

2.3 Email communications: to help us make our email newsletter more useful and interesting for our customers we attempt to receive a confirmation when you open and click on email newsletters from us (if your email software/service supports this option). If you no longer wish to receive email newsletters, please notify us using the links provided in each newsletter.

2.4 Telephone calls: From time to time we monitor and record telephone calls for training purposes and to improve the quality of our service to you.

2.5 Information from 3rd parties: we may receive information about you from other sources and add this to our account information. For example we update address information using data from third parties (including the USPS Address auto-completion), which we may use to correct our records and deliver your next catalogue to the correct updated address.

How We Use This Information

Information is kept securely in accordance with our internal security policy and may be used to:

1.Process and deliver your order via the services of our nominated fulfilment partner; by placing an order you are giving permission to pass on the necessary details to our nominated fulfilment partner to enable delivery of your order. In order to dispatch your order our nominated    fulfilment partner will pass only the necessary data to the appropriate carrier for delivery & tracking;

2. Provide customer support services to you;

3. Provide you with an up to date, efficient, and reliable service;

4. Help prevent fraud (eg. we may check payment card details with our credit agency, who may keep a record of that information, and reserve the right to refuse orders on that basis.

5. Open and run your Thatsmyface customer account;

6. Administer prize draws; or

7. To build a better profile of you as a customer and personalise your shopping experience.

By making an order and/or submitting your data to us you agree to this use.

Data Security

We use the latest security measures to protect your details when you shop with us. Our PCI-DSS-compliant payment providers such as Paypal, Worldpay and Square use 128-bit SSL software to encrypt your credit/debit card information when you place an order on our secure server. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Who Else May See Your Data

1. In order to complete your order we may need to disclose some of your information to our delivery partners including USPS, UPS, Fedex, DHL, our fulfilment partner and their affiliates.

2. If you order personalised products which are made to order based on information that you provide, then we will need to provide this information (including delivery details) to our manufacturers for the purpose of creating the personalised product to your specification.

3. We may disclose your personal information to third parties:

3.1 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

3.2 If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.

3.3 Suppliers and sub-contractors for the performance of any contract we enter into with them or you (e.g. in order to process your order and maintain your account, including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data.). These companies or individuals may be provided with access to your personal details in order to fulfil their function but may not use such information for any other purpose.

3.4 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect our rights, property, or our safety or the safety of our customers, or others. This includes exchanging information with other companies and organisations for the purpose of fraud protection and credit risk reduction. 

Where We Store Your Personal Information

By using ThatsMyFace or when placing an order, you are consenting to have your personal data transferred to and processed outside the European Economic Area ("EEA") including to the United States to complete that order. This might include the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Data Retention And Destruction

We store data for as long as it is necessary to provide products and services to you and others and so long as we are legally required to do so. Information associated with your account will be kept until your account is deleted, unless we no longer need the data to provide products and services, or until any legal requirement to keep it no longer exists. When we no longer need personal data, we securely delete and destroy it.

Posted Content

You post User Content (as defined in the ThatsMyFace Terms of Use) on the Site at your own risk. Although we allow you to set privacy options that limit access to your pages, please be aware that no security measures are perfect or impenetrable. We cannot control the actions of other Users with whom you may choose to share your pages and information. Therefore, we cannot and do not guarantee that User Content you post on the Site will not be viewed by unauthorized persons. We are not responsible for circumvention of any privacy settings or security measures contained on the Site. You understand and acknowledge that, even after removal, copies of User Content may remain viewable in cached and archived pages or if other Users have copied or stored your User Content.

Any improper collection or misuse of information provided on ThatsMyFace is a violation of the ThatsMyFace Terms of Service and should be reported to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Your Right To Access Information

Accessing and modifying your personal information

You have the right to access information held about you in accordance with applicable laws. We will respond to your access request within one month, in accordance with applicable laws. Subject to applicable laws, you also have the right to update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. You may request to change your personal information by sending a written request by e-mail to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Right to erasure and right to be forgotten

Requests for the deletion or removal of your personal data, including information published or processed online, should be sent by email to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Children Under Age 13

ThatsMyFace does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not attempt to register for ThatsMyFace or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to or on ThatsMyFace. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Children Between the Ages of 13 and 18

We recommend that minors over the age of 13 ask their parents for permission before sending any information about themselves to anyone over the Internet.

Use of Information Obtained By ThatsMyFace

When you register with ThatsMyFace, you create your own profile and privacy settings. Your profile information, as well as your name, photo, gender and other information are displayed to people in the networks specified in your privacy settings to enable you to connect with people on ThatsMyFace.

Profile information is used by ThatsMyFace primarily to be presented back to and edited by you when you access the service and to be presented to others permitted to view that information by your privacy settings. In some cases where your privacy settings permit it, other ThatsMyFace users may be able to supplement your profile.

Links

ThatsMyFace may contain links to other websites. We are of course not responsible for the privacy practices of other web sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by ThatsMyFace.

Cookies

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

This privacy policy covers the use of cookies by ThatsMyFace and does not cover the use of cookies or other tracking technologies by any of its advertisers.

Changing or Removing Your Account Information

Access and control over most personal information on ThatsMyFace is readily available through the profile editing tools. ThatsMyFace users may modify or delete their profile information at any time by logging into their account. Information will be updated immediately. Individuals who wish to deactivate their ThatsMyFace account may do so by sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Removed information may persist in backup copies for a reasonable period of time.

Security

ThatsMyFace takes appropriate precautions to protect our users' information. Your account information is located on a secured server behind a firewall. All payments are processed offsite using a secure online payment service (Worldpay, Square and Paypal.com) so we do not capture or store your credit card or other financial details. When you enter sensitive information (such as credit card number), the data is encrypted using secure socket layer technology (SSL). (To learn more about SSL, go to http://en.wikipedia.org/wiki/Secure_Sockets_Layer). Because email and instant messaging are not recognized as secure communications, we request that you not send private information to us by email or instant messaging services. If you have any questions about the security of ThatsMyFace Web Site, please contact us at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Law, Jurisdiction And Language

This Site, any content contained herein, and any contracts entered into as a result of usage of this Site are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Terms Of Use, Notices And Revisions

Your use of ThatsMyFace, and any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Use and all of its dispute resolution provisions including arbitration, limitation on damages and choice of law. We reserve the right to change our Privacy Policy and our Terms of Use at any time. Non-material changes and clarifications will take effect immediately, and material changes will take effect within 30 days of their posting on this site. If we make changes, we will post them and will indicate at the top of this page the policy's new effective date. If we make material changes to this policy, we will notify you here, by email, or through notice on our home page. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. Unless stated otherwise, our current privacy policy applies to all information that we have about you and your account.

Contact

Questions, comments or requests regarding this Privacy Policy are welcomed and should be addressed by email to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it